Articles tagged with: email
view all tagsWhat happens to email sent to my mailbox when my quota is full?
Emails are placed in the mail queue and multiple send attempts are made for several hours.
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My emails to people are getting blocked. Why?
On our shared hosting plans (basic thru pro) your emails are hosted on a shared server using shared datacenter resources. Sometimes these shared email servers get blocked by other email services and ISP's like Hotmail, Comcast, AOL, and Yahoo due to a spam outbreak on the server or datacenter.
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I'm not receiving email
Please check the mail quota for the user under add/manage accounts in the mail icon of the control panel.
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I need better email reliability and redundancy
Although our email service is best-of-breed, we realize that for the greatest reliability, it is best practice to host your email and website on separate servers on separate networks.
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What is your outgoing email limit?
There is currently an outgoing email limit of 400 emails per hour.
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Spam and how to stop it
We have two levels of spam protection, and we recommend you also utilize client-side spam protection for your email client (Outlook or Mac Mail, or others).
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What information should I include to get the fastest response from technical support?
Please always include all information necessary to reproduce the problem including:
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Why is email being delayed?
Email may be delayed for many reasons, including:
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Help! I am not receiving email because it says my mailbox is full. But I only have a few messages?
This may happen because:
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How do I read my webmail? Why can't I get to webmail?
http://www.(yourdomainname).com/webmail
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I am able to receive email but not send it
In order to send email through our servers you must authorize yourself to do so.
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How do I create email accounts?
You can create email accounts through your control panel.
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What are your SMTP and POP3 or IMAP (email server) settings?
Use mail.yourwebsitename.com for both SMTP and POP3 (or IMAP) server names.
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Email Forwarding
Forward email from your Sustainable Websites account to Yahoo or Google.
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Mac Mail.app will not send
No matter what you seem to do, Mail.app has problems sending. Delete the preferences file and it should work.
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