Articles tagged with: email

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What happens to email sent to my mailbox when my quota is full?

Emails are placed in the mail queue and multiple send attempts are made for several hours. Read more

My emails to people are getting blocked. Why?

On our shared hosting plans (basic thru pro) your emails are hosted on a shared server using shared datacenter resources. Sometimes these shared email servers get blocked by other email services and ISP's like Hotmail, Comcast, AOL, and Yahoo due to a spam outbreak on the server or datacenter. Read more

I'm not receiving email

Please check the mail quota for the user under add/manage accounts in the mail icon of the control panel. Read more

I need better email reliability and redundancy

Although our email service is best-of-breed, we realize that for the greatest reliability, it is best practice to host your email and website on separate servers on separate networks. Read more

What is your outgoing email limit?

There is currently an outgoing email limit of 400 emails per hour. Read more

Spam and how to stop it

We have two levels of spam protection, and we recommend you also utilize client-side spam protection for your email client (Outlook or Mac Mail, or others). Read more

What information should I include to get the fastest response from technical support?

Please always include all information necessary to reproduce the problem including: Read more

Why is email being delayed?

Email may be delayed for many reasons, including: Read more

How do I read my webmail? Why can't I get to webmail?

http://www.(yourdomainname).com/webmail Read more

I am able to receive email but not send it

In order to send email through our servers you must authorize yourself to do so. Read more

How do I create email accounts?

You can create email accounts through your control panel. Read more

What are your SMTP and POP3 or IMAP (email server) settings?

Use mail.yourwebsitename.com for both SMTP and POP3 (or IMAP) server names. Read more

Email Forwarding

Forward email from your Sustainable Websites account to Yahoo or Google. Read more

Mac Mail.app will not send

No matter what you seem to do, Mail.app has problems sending. Delete the preferences file and it should work. Read more